Shipping policy

Thank you for choosing Lumini Jewelry. We are committed to providing you with a seamless shopping experience, including prompt order processing and reliable shipping. Please take a moment to review our shipping policy.

Order Processing:

  • All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times:

  • Standard shipping within the United States typically takes 3-5 business days.

Shipping Methods:

  • We use reputable carriers to ensure the safe and timely delivery of your jewelry.
  • Standard shipping is our default shipping method. If you require expedited shipping or have special delivery instructions, please contact our customer support team at info@luminijewelry.com before placing your order.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination.
  • Free standard shipping may be available, based on promotion(s).

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email.

Address Accuracy:

  • It is the responsibility of the customer to ensure that the shipping address provided during checkout is accurate.
  • We are not responsible for any delays or additional charges incurred due to incorrect or incomplete addresses.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
  • If you encounter any issues with the delivery of your order, please contact the carrier directly and inform us so that we can assist you to the best of our ability.

Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@luminijewelry.com.

By placing an order with Lumini Jewelry, you agree to comply with and accept the terms outlined in our shipping policy. We appreciate your business and look forward to serving you with the finest jewelry and exceptional service.